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Risk Management
Ri$k Happens: Keep your eyes on the road
Safety Tip: Safety shortcuts are never a good idea
ARA talks about equipment theft with law enforcement
FBI-LEEDA Heavy Equipment Theft Summit coming to Ohio
 
Industry News
Younker wins $100 gift card. You could be next by completing ARA’s survey
Aug. 1 deadline to submit nominations for the Rental Hall of Fame
Construction employment stabilizing?
Single-family housing starts virtually unchanged in June
 
Government Affairs
ARA representative participates in jobs forum before members of Congress
United Rentals to participate in congressional briefing on infrastructure
 
ARA News
ARA members: Look for your ARA ballot in the mail, cast your vote
 
Rental Company News
Action sells party and event division to focus on construction and tool
Bigge introduces crane guide
People on the Move
 
Supplier News
American Turf and Carpet opens Florida warehouse
Pathway Polymers goes four years without a lost time accident
People on the Move
Bobcat mourns the death of Louis Keller
 
The Rental Show
How to avoid the new resort fees at Las Vegas hotels
 
Off Beat
Heavy equipment theme park is open for business
 
By the Numbers
United Rentals’ rental revenue steadies in second quarter
RSC records loss in second quarter
Terex second-quarter sales up 14 percent
Volvo CE sales up 73 percent
CNH improves revenue and operating profit in second quarter
CAT second-quarter profit up 91 percent, sales up 31 percent
Astec Industries revenues up 10.8 percent in second quarter
Essex Rental schedules second-quarter call
 
Tips and Advice
Ask the Expert: Time for the annual Summer Biz Quiz
Know Marketing Tip: Does your website work?
 
RAC Ontario Brings Back RenTech Training to Rental Mart
 RAC Ontario Brings Back RenTech Training to Rental Mart
 
For the second year, the Rental Association of Canada (RAC) Ontario will host RenTech: Training for the Rental Professional at the Canadian Rental Mart. The RenTech and the Rental Mart are scheduled to take place Jan. 15-16, 2004, in Niagara Falls, Ontario, Canada, at the Sheraton on the Falls. From 9 a.m. to noon on Thursday, Jan. 15, team members of construction, general tool or party rental stores can take advantage of RenTech seminars that will focus on generators, and pressure washers from 1 p.m. to 5:30 p.m. Product knowledge is crucial in the rental business, increasing the level of customer service and professionalism, as well as boosting sales. Product training is an investment that assures safe and efficient rentals to your customers while cutting down on maintenance costs. From 10 a.m. to noon on Friday, Jan. 16, RenTech will focus on customer service training. The training will use interactive examples and role-playing, and demonstrate practical tips and techniques in the following areas of customer service:
  • Telephone etiquette
  • Negotiation
  • Time management
  • Customer relations – from developing customer loyalty to diffusing angry or upset customers.
The seminars are designed especially for rental store team members. They will gain important product knowledge and customer service skills, and return to the store with confidence and information to share with customers and staff members. RenTech training is designed for rental counter personnel, mechanics, salespeople, equipment/yard technicians, drivers and managers. To register employees for RenTech, or for more information on Rental Mart, contact the Rental Association of Canada, at 800/486-9899 or by e-mail at rentit@escape.ca.
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