It’s easy for sales and counter staff members at a rental store to fall into a trap of simply taking orders from customers, but, with a few easy-to-implement practices, you can build better customer relations and ultimately increase sales. Reinforce the importance of qualifying the customer, overcoming objections, asking for the business and closing the sale with your staff members by participating in the American Rental Association's (ARA) upcoming rental-specific Effective Sales Techniques webinars — specific to your inventory mix. After attending this webinar, participants will: - Understand that they can rise above the competition with limited effort.
- Be motivated to reexamine their counter and phone processes.
- Challenge their teams to make just one more rental a day to increase revenue.
Presented by:
Jan Franke, vice president, iQ Edge, is a recognized leader, trainer and facilitator specializing in customer service, leadership and process/project management training in the rental industry for more than 15 years. Party & Event: Effective Sales Techniques
Click here to register now.
Wednesday, Feb. 29, 2012
2 p.m. Eastern Time
$35 per connection for ARA members and $105 per connection for non-members
To submit questions prior to the webinar, click here. Construction & General Tool: Effective Sales Techniques
Click here to register now.
Thursday, March 1, 2012
2 p.m. Eastern Time
$35 per connection for ARA members and $105 per connection for non-members
To submit questions prior to the webinar, click here. |